MyKidneyJourney Canada

In order to arrange alternate delivery addresses and supply shipments, the Vantive Travel team requires:

• Four weeks advance notice within Canada
• Six weeks within the USA (including US-departure cruises*), Alaska and Hawaii
• Minimum three months for travel to international destinations outside of Canada and USA. Please be aware that certain international destinations require four or more months of notice. Please refer to the interactive map for more information on each international destination.

* Until further notice, Vantive is unable to deliver PD supplies directly to international cruise ship destinations (including the U.S.). Instead, Vantive can deliver supplies to a hotel, and the patient will be responsible for transporting their supplies from the hotel to the ship (as well as covering any associated transportation costs).

Our world is changing…there are constant unexpected changes to regulations and fees.
For example, shipment requirements change constantly. There is increased scrutiny for shipment of medical supplies along with changes to international legislation and costs.

By knowing your plans in advance, we can advise you:

• If the destination is supported by the Vantive Travel Club
• What, if any, additional costs may be required so that you can factor these into your plans
• What paperwork is needed for travel approval by your clinic
• What paperwork is required by your destination

NOTE: If travel is booked without first confirming that the location remains supported and without the required lead time, Vantive cannot be held accountable should plans need to be cancelled or changed.

• Signed prescription from your doctor
• The arrival date and departure date for your trip
• A complete delivery address
• Contact names and telephone numbers of where you are planning to stay
• Reservation name or confirmation number(s), if applicable
• Any special delivery instructions (e.g. hotel or resort: to front desk, shipping/receiving, business centre, etc.)

For domestic cruises:

• Booking number
• Cabin/stateroom number
• Cruise line
• Ship name
• Address of port of departure
• Sail date and time
• Return date and time
• Port agent/shipping services contact information

For international destinations, cruise sites are no longer accepting order deliveries. Vantive can deliver orders to a nearby hotel. However, the patient will be responsible for transporting the supplies from the hotel onto the ship, along with covering any transportation costs related to this.

It is advisable that you check with the airline for possible carry-on restrictions as these vary by airline.

Please carry the HomeChoice Claria Travel letter to avoid delays at the airport.

Your renal clinic can supply a soft or hard suitcase for your cycler for travel protection.

You may require transformers and power adapters for international destinations.

Within Canada and the US, a swap service is available through the TAR line at 1-800-553-6898.

It is advisable that you check with the airline for possible carry-on restrictions as these vary by airline.

If you are using an Amia cycler for peritoneal dialysis there are additional considerations.

This type of cycler is only available in Canada and the US. Therefore, if you are travelling with your Amia cycler outside these regions, there is no technical support available.

Furthermore, since Amia is only available in Canada and U.S., it is the responsibility of the home patient to arrange for their PD supplies to be shipped to their destination when traveling outside of Canada and the U.S.

There are countries which carry Spike solution bags that cannot accommodate an Amia cycler. If you are travelling to one of these areas, an additional adapter is required.

Outside Canada and the US, it is not possible to swap AMIA cyclers, so it is recommended that you always have a TwinBag back-up.

It is important to note that PD solutions may look different in other countries. We may also need to ask your renal unit for substitutes in cases where the destination does not carry the same solutions you are using in Canada.

Travel within Canada:

Phone number: 1-866-968-7477

Travel in the United States:

Phone number: 1-800-284-4060. You will be provided with the details of the nearest PD unit at the time of order confirmation.

International travel:

The Vantive Travel Team will provide you with the nearest renal clinic and Vantive contact information at time of travel order delivery confirmation

Always carry a copy of your prescription and approval letter from your physician and order confirmation, which contains emergency contact details.

You will need to bring your dressings and medication supplies with you, as these are not shipped. For cruise deliveries, we will not deliver small boxes of supplies (e.g. MiniCaps) because they can be easily carried with you.

Be ready for “unexpected” expenses: Some hotels, cruises, or local regulations may have special medical product disposal requirements. These disposal costs will be at the patient’s expense. There may be handling fees as well.

We must emphasize that any such shipment arrangements must ensure that our products are transported in an appropriate environment and with the required temperature controls. Failure to do so represents a very high risk of products being damaged and becoming unusable. We cannot overemphasize the seriousness of this issue and ask that you discuss it with your renal programs/patients who may be considering travelling to the regions unsupported by the Vantive Travel Club. Please note that Vantive will not be responsible for the possible consequences of a patient’s decision to make his/her own arrangements for the shipment of supplies to unsupported regions.

Please talk to your renal unit for any expenses that may be incurred.

These could include:

Custom clearance fees, payment of any local duties or taxes on PD fluids such as  consumables, storage fees, returns and proper disposal of excess product.

These fees are not Vantive-associated and are solely the responsibility of the patient travelling. Vantive is unable to advise on what these costs may be; patients must be prepared to pay these fees as required on site.

Signed declaration form to be signed by both the patient and the renal clinic

Signed PD prescription to be approved by the physician

Dedicated Vantive Travel coordinators: 1-866-968-7477

Vantive does not recommend that our patients travel during this type of event, as there may be increased personal risk and Vantive cannot ensure the safe delivery of our product in any way. Vantive will not be held accountable if the patient continues forward with travel despite this guidance. Please consult your renal program before making any plans. Please be advised that Vantive may need to reach out to your program if there are any additional concerns/questions regarding travel plans.